HMU COLLECTIVE - Privacy Policy

Last Updated: 1st March 2025

 

Welcome to HMU Collective! We are committed to protecting your privacy and ensuring that your personal information is handled securely and transparently. This Privacy Policy explains how we collect, use, store, and protect your data when you use HMU Collective’s website and services.

 

By signing up or using our platform, you agree to the collection and use of information in accordance with this Privacy Policy.

 

1. WHAT INFORMATION DO WE COLLECT?

When you sign up and use HMU Collective, we may collect the following types of information:

 

A. Information You Provide Directly:

• Account Information - Name, email address, password, and payment details (if you subscribe to a membership plan).

• Profile Information - Portfolio images, bio, skill tags, location, availability, social media links, and work experience.

• Communications - Messages between users, customer service inquiries, and feedback.

 

B. Information Collected Automatically:

• Usage Data - IP address, device type, browser type, and how you interact with the website (e.g., pages visited, time spent).

• Cookies & Tracking Technologies - To enhance user experience, track preferences, and improve site performance. See our Cookie Policy for more details.

 

C. Payment Information:

• Subscription Payments - HMU Collective does not store credit/debit card details. Payments are securely processed through Apple Pay, Google Pay, or Credit/Debit Card.

 

2. HOW DO WE USE YOUR INFORMATION?

 

We use your information to provide and improve HMU Collective’s services, including:

• Creating and managing your account on the platform.

• Displaying your freelancer profile in the directory for hiring creatives to view.

• Facilitating communication between freelancers and hiring creatives.

• Processing payments for membership subscriptions.

• Sending important updates, including changes to our Terms, new platform features, or service announcements.

• Improving user experience and website performance through analytics.

• Ensuring platform security by preventing fraudulent activity or misuse.

 

3. WHO DO WE SHARE YOUR INFORMATION WITH?

 

HMU Collective does not sell or rent your personal data. However, we may share information in the following cases:

 

A. With Other Users (Freelancers & Hiring Creatives)

• Your public profile, portfolio, and skills are visible to hiring creatives when they search the directory.

• Hiring creatives can contact you via direct messages within the platform.

 

B. With Service Providers

• Payment processors (e.g., Wix Payments, Apple Pay, Google Pay, Credit/Debit Card providers) to process transactions.

• Analytics tools (e.g., Wix Analytics, Google Analytics) to improve platform performance.

• Email & communication providers to send you service updates and newsletters (you can opt out at any time).

 

C. When Required by Law

• If required by legal authorities, we may disclose information to comply with laws, regulations, or legal requests.

 

4. HOW DO WE STORE & PROTECT YOUR INFORMATION?

 

We take data security seriously and implement measures to protect your information from unauthorized access, loss, or misuse, including:

• Secure Hosting: HMU Collective is powered by Wix, which provides encrypted servers and security protocols.

• Access Controls: Only authorised team members can access certain types of user data.

• Data Retention: We retain personal data as long as necessary for service provision, legal compliance, and platform security.

 

5. YOUR RIGHTS & CHOICES

 

You have the following rights regarding your personal data:

• Access & Update Your Information: You can edit your profile details and account settings anytime via My Account.

• Request Data Deletion: You can request to delete your account and associated data by contacting support email.

• Opt-Out of Marketing Communications: You can unsubscribe from emails and notifications in My Account > Notification Settings.

• Manage Cookies: Adjust your preferences in our Cookie Settings.

 

6. THIRD-PARTY LINKS & INTEGRATIONS

 

HMU Collective may contain links to third-party websites (e.g., social media, external portfolios, payment processors). We are not responsible for the privacy practices of third parties, so please review their policies separately.

 

7. CHILDREN’S PRIVACY

 

HMU Collective is only for users aged 18 and above. We do not knowingly collect data from children under 18. If you believe a minor has provided us with personal information, please contact us to remove it.

 

8. CHANGES TO THIS PRIVACY POLICY

 

We may update this Privacy Policy periodically. If significant changes occur, we will notify users via email or website announcements. Continued use of HMU Collective means you accept the updated terms.

9. CONTACT US

 

If you have questions about this Privacy Policy or need assistance, please Contact Us.​​​